Shipping & Handling

United States shipping: Standard Shipping is US$4.99 for orders below US$39.90. Standard Shipping is free for orders of US$39.90 or more.

Orders are normally reviewed and prepared within 1–3 business days. During peak periods or public holidays, processing may take longer.

Estimated delivery

Most orders arrive within approximately 7–15 business days after dispatch. Delivery estimates are not guarantees and may be affected by destination, customs, carrier delays, weather or other events outside our control.

Order tracking

When tracking is available, it will be sent using the contact information provided at checkout. Tracking updates can take 2–5 business days to appear after dispatch.

Address changes and delivery issues

Please check your delivery address before placing an order. Contact customer service as soon as possible if a correction is needed. Once a parcel has been dispatched, an address change may no longer be possible.

If your parcel appears lost, damaged in transit or delivered incorrectly, contact us with your order number so we can investigate with the carrier.

Merchant information

Store: LunaVeroAI
Legal entity: GAOZHISHENG TECHNOLOGY INC
EIN: 41-4958232
Registered address: 6377 South Revere Parkway, Centennial, CO 80111, United States

Customer service: Please use the customer service channel shown on our storefront or your order confirmation.

Return address

Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany